Last updated: August 1, 2026. These terms and conditions of sale ("Terms") govern every paid engagement sold by Pookie Holding, a French SASU registered with the Paris Trade and Companies Register (RCS Paris) under number 901 892 190, trading as European Private Office ("EPO", "we", "us"), to a client ("Client", "you"). Placing an order, paying an invoice, or checking out through our payment processor constitutes acceptance of these Terms in full. Full publisher details are set out in the legal notice.
1. Services covered
These Terms apply to the European Home Blueprint (a fixed-price, fixed-scope planning engagement, currently $7,500) and to any execution or concierge mandate (generally $30,000 and up, scoped and priced individually before it begins). Where a signed mandate letter or statement of work for an execution engagement conflicts with these Terms, the signed document controls for that engagement; these Terms control for everything it does not address.
2. Change of scope
Any service not expressly listed in the agreed scope is outside the engagement. Additional work will be performed only after the Client has approved the additional scope, fee and timeline in writing.
3. Nature of the service
EPO is a coordinator and facilitator. It is not a licensed tax advisor, attorney, investment advisor, real-estate broker, or notary, and it renders no regulated advice under these Terms. Regulated advice (tax, legal, immigration, investment, notarial) is delivered exclusively by independent, duly licensed third-party professionals whom EPO may introduce or coordinate. EPO is not a party to, and accepts no liability for, the engagement between the Client and any such independent professional; that professional's own terms, fees, and liability regime govern their work.
4. No authority and no Client funds
EPO has no authority to bind the Client, sign documents, make representations in the Client's name, accept legal notices, or receive, hold or transfer Client funds unless expressly authorised under a separate written power of attorney and permitted by applicable law.
5. Price and payment
Prices are quoted in US dollars and are exclusive of any tax the Client's jurisdiction may impose on the Client's own income, assets, or the transaction itself. The Blueprint fee is due in full before work begins, by the payment method offered at checkout. Execution and concierge mandates are invoiced on the schedule set out in the mandate letter. Where the Client proceeds from the Blueprint to an execution mandate, the Blueprint fee already paid is credited in full against the mandate fee, provided the mandate begins within twelve months of Blueprint delivery. Late payment on an execution mandate may suspend work until the account is current.
6. Delivery
The Blueprint is delivered as a written decision file covering country and city fit, residence route, a specialist map, risks, budget, timeline, and next steps. EPO will deliver the Blueprint within 21 calendar days after both payment and receipt of all information and documents identified in the onboarding request.
If EPO reasonably requires further information or documents to complete the Blueprint, the delivery period is suspended until the requested information or documents are received. Any delay attributable to the Client extends the delivery date accordingly. Any other extension must be confirmed in writing.
Execution mandate deliverables and timelines are set out in the mandate letter and may depend in part on third parties, including government agencies, banks, notaries, sellers and other parties outside EPO's control.
7. Client obligations
The Blueprint and any execution mandate are built on the information, documents, and instructions the Client provides. The Client is responsible for the accuracy and completeness of that information. EPO is not liable for a delayed, incomplete, or incorrect deliverable caused by inaccurate, incomplete, or late information from the Client, and no refund or guarantee claim under Section 9 arises from that cause.
8. Compliance information
EPO may request identity, source-of-funds and other compliance information reasonably required for the engagement. EPO may suspend or terminate the engagement if information provided by the Client is materially false, incomplete or misleading, if continuing the engagement could breach applicable law or sanctions, or if a licensed professional or institution refuses to proceed for compliance reasons.
If EPO terminates the engagement under this section, EPO will refund any prepaid fees attributable to work not yet performed, less any non-recoverable third-party costs that were incurred with the Client's prior approval.
9. Blueprint guarantee and refund policy
The Blueprint carries one guarantee: if it does not create clarity on country, budget, tax route, and timeline, EPO will refund the fee. To invoke it, the Client must notify EPO in writing at hello@europeanprivateoffice.com within 14 days of Blueprint delivery, stating which of those four elements remains unclear. The refund is 100% of the Blueprint fee, less the payment-processing fee incurred on the original transaction. That processing fee is charged by EPO's payment provider, is not returned to EPO when a payment is refunded, and is therefore deducted from the amount refunded to the Client. The Client keeps the delivered work regardless of a refund. This guarantee is personal to the Client, applies once per engagement, and is the Client's sole and exclusive remedy for dissatisfaction with the Blueprint.
The guarantee does not extend to execution or concierge mandates. Those engagements depend on third-party decisions (visa and residence approvals, notarial timelines, seller and lender conduct, tax authority positions) that no coordinator controls, and their fees are not refundable once work has begun except as expressly stated in the signed mandate letter.
10. No guarantee of outcome
EPO does not guarantee, and this engagement is not conditioned on, any specific outcome: approval of a residence or visa application, a favorable tax ruling or filing position, the successful purchase or financing of a property, or any other decision made by a government authority, bank, insurer, lender, seller, or licensed third-party professional. Those outcomes depend on facts specific to the Client and on third parties outside EPO's control.
11. Intellectual property and confidentiality
The Blueprint and any deliverable EPO produces are licensed to the Client for the Client's own personal, non-commercial use in evaluating and executing their European project. The Client may not resell, publish, or redistribute a deliverable, or use it to build a competing product or service. EPO retains all intellectual property rights in its methodology, templates, and know-how. EPO treats Client information as confidential and uses it only to deliver the engagement and, where the Client consents, to coordinate with the licensed specialists introduced into the file.
12. Limitation of liability
To the fullest extent permitted by applicable law, EPO's total liability arising out of or relating to an engagement, however framed, is capped at the fees the Client actually paid EPO for that engagement. EPO is not liable for indirect, incidental, consequential, or special damages, including lost profits, lost opportunity, or costs incurred with third parties, even if advised of the possibility. Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for fraud or gross negligence.
13. Force majeure
EPO is not liable for a delay or failure to perform caused by circumstances beyond its reasonable control, including changes in law or visa policy, government processing delays, acts of a third party, or events commonly understood as force majeure. Performance resumes as soon as reasonably possible once the circumstance ends.
14. Right of withdrawal
Where mandatory consumer law grants the Client a right of withdrawal, that right remains unaffected by these Terms. If the Client expressly asks EPO to begin work before the end of any applicable withdrawal period, the Client requests immediate performance of the service.
If the Client exercises an applicable right of withdrawal after work has begun but before the service has been fully performed, the Client may be required, where permitted by applicable law, to pay an amount proportionate to the services performed up to the date on which EPO is informed of the withdrawal.
The Client loses the right of withdrawal only where the service has been fully performed following the Client's prior express request for immediate performance and acknowledgement that the right of withdrawal will be lost once the service has been fully performed, where required by applicable law.
15. Termination
Either party may terminate an execution mandate on written notice as set out in the mandate letter. Fees for work already performed remain due. The Blueprint is a fixed-scope, single deliverable engagement and is not subject to mid-engagement termination once work has begun; the guarantee in Section 9 is the Client's remedy if the deliverable falls short.
16. Governing law and jurisdiction
These Terms are governed by French law. Any dispute that cannot be resolved amicably is subject to the exclusive jurisdiction of the courts of Paris, France, without prejudice to any mandatory consumer-protection forum the Client's own law may grant them.
17. Miscellaneous
If any provision of these Terms is held unenforceable, the rest remain in force. These Terms, together with any signed mandate letter, are the entire agreement between EPO and the Client for the engagement and supersede prior discussions on the same subject. EPO may update these Terms for future engagements; the version in force at the time of payment applies to that engagement.
18. Contact
Questions on these Terms, a guarantee claim, or an invoice: hello@europeanprivateoffice.com.